Your new company might be doing well and you may be excited about the potential you see in the industry. You might be aware that other businesses use answering services, but if you're like many people you may imagine that they are only for handling phone calls during non-business hours. However, that kind of service can be extremely beneficial to you as a growing business; here's why.
Increased Professionalism
If your company is still very small, you might be the only person taking phone calls. This can be a dead giveaway to clients and others calling that your business is just starting up. For a greater sense of professionalism, it may be beneficial to have an answering service fielding your incoming phone calls. Those calling may start to view your business as legitimate and thriving.
An answering service also allows you increased professionalism by providing a better experience for your clients or customers. If they call and cannot reach you because you are on another call, being able to speak with the answering service instead of being forwarded to voicemail can help them and make them feel better about your company.
Better Use of Time
When you or one of your small number of employees is answering a phone call about a minor issue like what time you're closing or where you're located, that is time taken away from more important business activities. Phone calls can be very distracting and can take up time. A good answering service handles these calls during business hours so that no one needs be disturbed by mundane issues. You can direct the service to forward only the most critical calls.
Noticing Problems That Need to Be Fixed
If your answering service does work for you on weekends or overnight, they can catch things that otherwise would take hours to resolve. For example, if you've offered your customers a specific coupon code that is not working on your company's site, you could miss out on a lot of sales because people no longer want to place an order. If you're relying on voicemail during off-hours, you will never know that until the next day. If you utilize an answering service, they can contact you when a lot of people seem to have the same concern and you can fix the issue immediately.
Enlisting the assistance of a company offering answering service options can save you time and provide additional benefits. Locate answering service businesses nearby and talk with them about their offerings. For more information, contact a business such as A Tri-Cities Connection Inc.
